This privacy policy explains the basis on which we will handle your personal data, including payment information and any other data you provide to us or that we collect from other sources (referred to as “Data”). The purpose is to enable you to use our website and services safely while respecting your privacy. By using the website, you agree to the handling of your Data in accordance with this policy.
The terms “we” or “us” refer to Al-Sunbula Premium Food and Paste Industries Company, while “you” or “the user” refers to you, either as an individual or a legal entity.
Data We May Collect
We may collect and use the following Data:
- Data provided when registering, filling out forms, or subscribing to services, including social media logins.
- Data from participation in surveys, voting, reviews, or comments.
- Data provided when reporting issues encountered on the website.
- Correspondence records when contacting support.
- General, aggregated, or demographic data.
- Device location information or unique device identifiers.
- Transaction details, and order fulfillment and delivery information.
- Device information (IP address, operating system, browser type) and general internet usage data, including cookies and tracking tools.
- Email addresses provided by third parties with your consent.
- Any other data deemed necessary to enhance your experience on the website.
Use of Data
We may use the Data to:
- Provide you with information, products, or services you requested or may be interested in.
- Deliver location-based services.
- Fulfill contractual obligations with you.
- Improve website services and user experience.
- Notify you of updates or changes to the website.
- Manage incentive programs and competitions, and send prizes when you win.
Disclosure of Data
We share Data only as follows:
- Third Parties: To provide our services, such as shipping companies, marketing agencies, and payment processors. These parties are not permitted to use the Data for other purposes.
- Promotions and Marketing: To send information about products, services, special offers, and competitions, with your consent.
- Protection of Rights and Property: Disclosure to legal authorities or institutions as necessary to comply with the law, protect rights, property, or user safety, and prevent fraud or risk.
Note: The website may contain links to external websites. Please review their privacy policies before submitting any data.
Data Storage
- Data may be stored inside or outside Saudi Arabia by employees or service providers working on our behalf.
- Data will be retained as long as necessary under this policy or to comply with applicable laws.
- Data, including payment information, may be transferred between affiliated companies or external service providers inside or outside the country, with protection measures in place.
Data Protection
- We implement technical, commercial, and administrative measures to protect Data from unauthorized access, alteration, disclosure, or destruction.
- We use encryption, firewalls, and access restrictions for employees and service providers as needed.
- Users are responsible for maintaining password security and account confidentiality, including logging out after using shared devices.
- Despite our efforts, online data transmission cannot be fully guaranteed secure, and risks are borne by the user.
Accessing and Modifying Data
- Users can view and, in some cases, update their Data.
- Cookies may be disabled via browser settings, but this may affect website functionality.
- Copies of Data may be retained for legal compliance purposes, including when updating your information.
Changes to the Privacy Policy
- The policy may be updated to reflect business changes.
- Updated versions will be published on the website, and continued use after updates constitutes acceptance of the new policy.
- Users are advised to review the policy regularly.
