Introduction
Under the e-commerce regulations and applicable laws in the Kingdom of Saudi Arabia, these terms and conditions of sale aim to regulate the relationship between Shifa Honey Store (the “Store”) and its customers.
Please read these terms carefully before completing your purchase, as submitting a purchase order through the website constitutes your explicit agreement to all terms and your immediate compliance with them.
Your use of the website is also subject to the published Privacy Policy, which explains how your data is used and protected in accordance with Saudi regulations.
Acceptance of Purchase Orders
A purchase order is considered accepted when you are notified in writing via email or text message.
By placing a purchase order, you authorize the Store or any approved electronic payment provider to debit the value of the products from your chosen payment method, which may include credit cards, Mada cards, and PayPal.
The Store may require you to create an account with payment service providers to facilitate the process, and the customer is responsible for accepting their terms.
The Store reserves the right to add or remove any payment method at any time without prior notice.
You may cancel your order before the product is shipped for any reason.
The Store may cancel the order in case of non-payment, failure to provide necessary delivery information, or inability to deliver or receive the product.
If any unintentional error occurs on the part of the Store, it has the right to correct it and notify you, giving you the option to accept the correction or reject it, with a refund of any amount paid if you refuse the correction.
Order Delivery
Delivery fees are determined according to the prices listed on the website and are automatically added to the order value. Fees may be adjusted at any time without prior notice.
The expected delivery date is displayed during the ordering process or on the invoice. Delivery times may be affected by factors beyond control, such as weather conditions or shipping issues.
If delivery is delayed, you may contact the shipping company to track the order. The Store is only responsible for delays if delivery becomes completely impossible, in which case the customer has the right to a refund.
If no one is available to receive the shipment, you will be informed of the delivery procedures, and you may incur re-shipping fees if the order is not received within the specified period.
Products become your property once delivered to the specified address and fully paid for.
An electronic invoice for your purchase will be issued and sent to the email or contact information you provided.
Product Inspection and Returns
Products must be inspected upon receipt, and the Store must be notified immediately of any shortages or defects; otherwise, the products are considered accepted.
Customers may only return products after Store approval and inspection to ensure compliance with storage conditions, in accordance with Saudi regulations.
Return policy applies in the following cases: receiving an incorrect product, or receiving a damaged product or one with a manufacturing defect.
The product value and shipping fees are refunded upon returning the complete order according to the return conditions.
Refunds are processed using the original payment method within no more than 30 days from the Store’s approval of the return and receipt of the product. The actual arrival time depends on your bank’s policies.
Defects and Damages
In case of any manufacturing defect, stop using the product immediately and notify the Store to initiate return procedures.
The Store works to minimize potential damages and provide necessary support to the customer, in accordance with Saudi regulations regarding product quality assurance.
Customer Legal Obligations
The customer must comply with applicable laws and regulations, including data protection and privacy laws.
Storage instructions for each product must be followed, and the customer bears responsibility for any damage resulting from non-compliance.
The customer must have the legal capacity to enter into this contract and comply with its payment obligations.
Legal Liability
The Store is not liable for any indirect losses, lost profits, data loss, or any incidental or consequential damages.
The Store is not responsible for delivery delays, website or service interruptions, viruses or malicious software, or any events beyond its control.
The Store’s legal liability toward the customer is limited to the value of the product and its shipping and return costs, in accordance with Saudi regulations.
Indemnity and Disclaimer
The customer agrees to indemnify and hold the Store harmless from any losses, damages, or expenses, including legal fees, arising from:
