We thank you for choosing the Shifa Honey Store and out of concern for the satisfaction of our customers, we are intensifying our efforts in order to provide a unique experience and better customer service that allows everyone the right to exchange or return if desired under the controls mentioned below.
The customer has the right to submit a request for the return of the product from the date of receipt and can request the return of the product within a maximum period of 24 hours from the date of receipt provided that the product is in its original condition by contacting us and submitting a request via WhatsApp
The shipping fee of SR 21 is borne by the applicant and is deducted from the value of the returned product.
In case of any manufacturing error or damage to the product, customers of Al-Shifa Honey have the right to replace the product with a new one provided that the product is in its original condition and the customer does not bear any shipping fees in this case, and the product can be returned within a maximum period of 24 hours from the date of receipt provided that the product is in its original condition by contacting us and submitting an order via WhatsApp
How the replacement process works:
- Please email us through Whatsapp or email [email protected]
- Our team will review your order and issue a bill and invoice for shipping to return your product valid for 3 days and send it to the customer.
- The customer communicates with the shipping company to determine the time to receive the product or send it from any branch of the shipping company with the file sent to you to the shipping company
- After we receive the product and review it from the quality department, we will communicate with the customer to replace the product. It can take up to 25 days for the item to reach us
How the recovery process works:
- Please email us through Whatsapp or email at [email protected]
- Our team will review your order and issue a bill and invoice for shipping to return your product valid for 3 days and send it to the customer.
- After we receive the product and review it from the quality department, the customer will be contacted not to return the product, it can take up to 25 days for the item to reach us.
- If the return is due to an incorrect item you received, we will bear the full delivery cost. If the return is for other reasons, a shipping fee will be added to the item.
Rules and conditions for replacement and return:
- The product must be replaced or returned within 24 hours from the date of receipt of the order.
- The product must be in good condition, unused, and has all trade labels on it.
- The replacement shall be of the same class as the product.
Payment options
Shifa Store offers the possibility to buy products and pay the required amount in Saudi riyals via the Internet and includes several methods of payment:
Support
We provide immediate support service through our website where the customer can ask his question in case of any malfunction or error in the product and the support team takes all necessary measures to answer and solve the problem.
For inquiries and suggestions contact the technical support team on WhatsApp