Al Shifa Honey Store is committed to providing a reliable and professional shopping experience for all its customers. The following shipping policy outlines the terms and conditions related to the delivery of all orders within the Kingdom of Saudi Arabia. By placing an order, the customer acknowledges and agrees to all the terms stated below.
All orders within the Kingdom of Saudi Arabia are shipped via the authorized carrier Cloud-shelf / SMSA. A fixed shipping fee of SAR 23 is automatically added to the total invoice amount for each order. This fee covers packaging, handling, and delivery to the address specified by the customer.
Orders are usually prepared and delivered within 2 to 7 business days after order confirmation, under normal circumstances. Delivery times may be affected by factors beyond the control of the store or the shipping company, including public holidays, extreme weather conditions, or operational delays at the carrier.
After the order is shipped, the customer will receive a tracking number through their Al Shifa Honey account, allowing them to monitor the shipment status at any time via the official Cloud-shelf website:
Cloud Shelf | cloud-shelf.com
Shipping fees are automatically waived for orders exceeding SAR 250, providing free delivery to enhance customer convenience and encourage a premium shopping experience.
Customers may update the delivery address before receiving the shipment by contacting the shipping company directly using the tracking number assigned to their order.
The customer is responsible for monitoring their shipment and ensuring successful delivery. The store encourages customers to regularly track their orders and cooperate with the shipping company to avoid any delays.
For any inquiries or additional support, customers can contact the Al Shifa Honey Store customer service team via official communication channels, including WhatsApp, email, or website support. The customer service team is committed to providing prompt and professional assistance to ensure a smooth shopping experience.
Al Shifa Honey Store strives to deliver all orders within the estimated timeframe; however, certain circumstances may prevent adherence to the delivery schedule. The store is not liable for any delays or damages resulting from events beyond its control, including carrier delays, extreme weather conditions, or incorrect information provided by the customer.
